Your Guide To Returns
- 30 days from delivery to lodge a return
- Choose from Size Exchange, Store Credit, or Standard Refund
- Free return shipping on size exchanges & store credits
- $9.95 return label fee deducted from Standard Refunds
- Exchanges are size changes only
- Returns are processed once your parcel is scanned in transit by Australia Post
- You have 7 days to lodge your parcel after finalising your return
Start your return
Enter your order details and we’ll guide you through the next steps.
Your Return Options
Exchange
- Size exchanges only
- Free return label
- Processed once scanned ‘in transit’ by Australia Post
Store Credit
- Issued once the parcel is scanned as in transit
- Valid for three years
- Free returns label
Standard Refund
- Issued once the parcel is scanned as in transit
- Refunds go back to your original method of payment.
- $9.95 return label is deducted from the refund amount
In Store Return
- Return your online order in person at our Brisbane Store
- No return label required
FAQ'S
Shopping online should be as trouble free as shopping in store. For that reason we keep things super simple:
Returns Period
You have 30 days from when you receive your order to lodge your return. Exceptions are made in cases were the item is deemed faulty.
Items Ineligible for Returns
- FINAL SALE styles. These will have a final sale message on collection pages, product pages, checkout, and on your order confirmation email.
- Earrings
- Swimwear missing its hygiene sticker
- Beauty, tanning, and cosmetic products
- Underwear
- Free gifts with purchase
Return Item Condition Guidelines
Items must be returned in their original condition. This means items must be unworn and unwashed with tags intact. We reserve the right to refuse your return if it arrives in a condition that does not meet our returns policy.
Faulty Products
If you receive a product that you deem faulty, please contact us directly. We will investigate the fault and provide a prepaid returns label.
Incorrect Products
In rare circumstances, you may receive an incorrect product. If this occurs, please contact us directly. We will investigate and provide a prepaid returns label.
Standard Refunds
Standard refunds will be returned to the original payment method. If an order is paid using store credit, refunds are returned to the store credit first, with any remaining balance refunded to the secondary payment method.
Store Credits
Store credits cannot be cancelled or refunded once issued. Store credits cannot be applied after the order has been placed. If an order is paid using store credit, refunds are returned to the store credit first, with any remaining balance refunded to the secondary payment method.
Exchanges
We only offer exchanges for a change in size. If you would like to exchange for another colour or a different style, please opt for a store credit and make a new order using the credit.
Seven Day Lodgement Period
To keep your return active, please lodge it at the post office within seven days of starting the return in the portal. Returns not lodged within this timeframe will be cancelled.
Return Shipping Costs
If you opt for an exchange or store credit, we will cover the cost of the return shipping. If you choose a refund, we will deduct $9.95 from the refund amount to cover the label.
Original Shipping Costs
Original shipping fees are not refundable unless the entire order is deemed faulty or incorrect. If you believe your shipping costs should be refunded, please contact our team directly so we can review your order.
Sale & Promotional Conditions
- Items from our 40% off last sizes collections are eligible for returns.
- Items from our FINAL SALE collection are not eligible for returns. These items are clearly marked on product pages, collection pages, at checkout, and on your order confirmation email.
- Other promotions will clearly mark if the items are eligible for returns
Accidental Returns
We are not responsible for any items returned to us by mistake. If a non–Blue Bungalow item is found in your return parcel, we will contact you and can arrange to send it back, with the return shipping cost covered by you.
Fair Use
We understand that not every item will work out, and we’re always happy to help with genuine returns. However, if we identify unusual, excessive, or potentially fraudulent returns activity, we reserve the right to refuse a refund and suspend or close your account. This may include repeated claims for missing items, returning items that appear worn or used, or return behaviour that falls outside normal personal use.
Damaged or Worn Returns
If an item is returned in a condition that is not considered resellable, and the issue is not due to a fault that was present when you received it, we reserve the right to decline a refund, exchange, or store credit.
1. Log in to your account or check your order confirmation email - it will look something like this: AU123456
2. Pick which return option suits you best from the three below: exchange, store credit, or refund
3. Follow the steps in the online portal to submit your return and generate your shipping label
4. Place the items and your returns card in the parcel and affix the return shipping label
Please check to ensure the details entered are correct.
Your order number will begin with AU followed by some randomised numbers.
Your email address needs to match the address used for your original order.
Once your return has been submitted, you will receive an email from Refundid. The returns label will be attached at the bottom of the email.
We recommend asking the team at you local Australia Post to help print your returns label.
- Download a copy of the returns label generated by our returns portal to your phone, iPad or laptop.
- Show the downloaded label or email containing the label to the staff at the post office.
- They will scan the label, print it out and post it for you!
By getting the team at Australia Post to help print your label, you are ensuring it is easy for their staff to scan your parcel along its journey back to us.
Please lodge your first order for return via the returns portal. Once lodged, start the second return and select combine shipping labels. This will link both orders to the return label.
You have seven days from the date of lodgement to drop your parcel off at Australia Post. If your return is cancelled, you can still use the label, but it will not be processed until it arrives back at our fulfilment centre. Please allow for additional days for our team to process and unpack your order.
While our Online Returns Portal strictly enforces the 30 day returns period, we are a little more understanding. Reach out to our team via phone, email, live chat or DM with your order number and reason for return extension. We can't make promises, but we're pretty well known for our fabulous service.
Your store credit or refund will be processed as soon as your return is scanned as in transit by Australia Post.
For exchanges, we will send out your exchange items once it is scanned as in transit by Australia Post. It will be sent by express shipping and should arrive at your door in under 5 business days.
It's not - this is why it's super important for you to send your return back to us as soon as possible from the time you submit your return. As soon as we see that your return is in transit, we will release your new order. If the stock is no longer available, you will be automatically be issued a refund. If the stock is available, you'll receive your new size in a jiffy.
We only offer one exchange per order, so if you have already received an exchange and now want to return it, you will have the option to opt for a store credit or a refund.
You sure can! If you need any help, simply contact our lovely Customer Experience Team via live chat (bottom left of the page), by email or over the phone. We will be able to help you lodge a return through our online returns portal and print a pre-paid shipping label, we'll just need your email address.
If you have sent your return back to us using a different label to the one we issued, you will still receive your refund, online credit or exchange. It will take an additional 3 - 5 days as the process will no longer be automated in our system. Don't stress, but do try to use the label we supply.
There is a flat-rate $9.95 return fee for all items lodged in the order when you opt for a standard refund.
STILL NEED HELP?
Contact our friendly Customer Service team who can assist with any of your queries.
1300 880 635
help@bluebungalow.com.au
Or hit the LIVE CHAT button in the bottom left of the website.
