Because not everything is love at first sight, and that's just fine by us...
- Home returns
It's OK if you didn't love everything you ordered - we still love you!
Returns just got a WHOLE lot easier thanks to our new online returns portal. Lodging a return is now super simple - each time you need to send something back all you need to do is search 'RETURNS' on the site and you'll find yourself here.
There's a step-by-step guide below to show you how to complete a return but it's so easy to do, you'll have it nailed after the first time you try it. And if for any reason you don't, you can always call our Customer Service team who can help you out over the phone.
- FREE EXCHANGES & RETURNS FOR AN ONLINE CREDIT
- $8.95 Flat Rate for returns for a refund - this total will be deducted from your refund total
- Super fast returns - you're done in less than 3 minutes
Shopping online should be as trouble free as shopping in store. For this reason, our Returns Policy is super simple.
You have 30 whole days from the day you receive your order to decide if it's not quite right and book in your return. Everything you buy on our site is eligible for return except these few - FINAL SALE styles (these styles are marked with a red FINAL SALE tag on the collection page and have a was and now price on the product page), earrings, swimwear missing its hygiene sticker, underwear, beauty, tanning and cosmetic products - unless faulty.
Returns will only be accepted if the item is in its original condition - this means unworn and unwashed with tags in tact. There are very rare instances where you may have received a faulty or incorrectly barcoded product. Contact us directly if you have experienced this and would prefer a refund rather than exchange or credit. We can organise a reply paid label for your refund.
We reserve the right to adjust your return method if your return arrives in an a condition which does not meet our returns policy.
Size Exchanges - FREE Return Label
Fit wasn't quite right and you want to swap it for the a size up or down? An exchange is your best option. The cost to return your incorrect size is on us!
You’ll receive a prepaid return label and the replacement size will be sent as soon as we’ve received notice your original parcel is scanned as ‘in transit’ by Australia Post. The sooner you return the original, the faster you’ll receive the replacement.
This option will only be available if we have enough stock on hand of the preferred size – if stock is running low or it’s already sold out, you won’t be able to choose that size. If your size sells out before you’ve sent the original back to us, you’ll automatically be issued a refund. A lot of our pieces sell out very quickly so the faster you get it back to us, the better your chance of the alternative size being available and it reaching you.
Online Credit - FREE Return Label
Perfect if you know you’ll buy something in the near future, but aren’t quite sure what you want right now. Online credits are valid for 3 years and just like an exchange, we cover the cost of your return.
When you submit your return, you’ll receive a pre paid label to send your items back.
Refund - $8.95 Return Label
You know the drill...
Your refund will be processed back onto your original payment method once your return is delivered to our warehouse. It’s a flat rate of $8.95 for return delivery if you choose a refund. This amount will be deducted from your refund total.
If you’ve paid with AfterPay, any repayments already made will be refunded to your AfterPay account. If you paid with a Credit Card or PayPal, the full amount of the returned items (minus the original shipping cost) will be refunded to your original account. If you paid with a Gift Card, your refund will be issued back to that gift card.
You’ll be issued an Australia Post Return Label. Print the label at home (or at a Post Office or Officeworks if you don't have a printer), stick the label to the outside of your parcel, place your return items and returns card from your original order inside and send the parcel back to us. Easy Peasy!
1. I want to return something that is outside of the 30 day returns period and the items are showing up as ineligible for return. What do I do?
While our Online Returns Portal strictly enforces the 30 day returns period, we are a little more understanding. Reach out to our team via phone, email, live chat or DM with your order number and reason for return extension. We can't make promises, but we're pretty well known for our fabulous service.
2. How do I return something that's faulty and outside of the 30 day returns period?
Reach out to our team via email, phone, live chat or DM. To open up your order back up to submit a return for a faulty item, we just need to see images of the fault. Our team will take you through the process once you make contact.
3. How do I tell the difference between a Final Sale item and an item on the Last Sizes sale?
Our Final Sizes category shows the full price of the item, with the discount added automatically at the checkout. The discount is reflected as an overlay on the image. Final Sale clearance items feature a red FINAL SALE overlay on the product image and feature a was and now price on the product info page. Final Sale clearance styles will show up greyed out, ineligible for return on the Online Returns Portal.
4. I want to make a return but the items are from multiple orders. What do I do?
The Online Returns Portal will only allow you to submit a return, one order at a time. Reach out to our team if you would like assistance with submitting a return for multiple orders.
5. Is stock reserved for me if I submit an exchange?
It's not - this is why it's super important for you to send your return back to us as soon as possible from the time you submit your return. As soon as we see your return is in transit, we will release your new order. If the stock is no longer available, you will be automatically issued a refund. If the stock is available, you'll receive your new size in a jiffy.
6. I submitted a return but forgot to use the return label you gave me. What happens if I sent a return back using a different label?
Best to avoid this. It slows the process down, BUT if you have sent your return back to us using a different label to the one we issued, you will still receive your refund, online credit or exchange, it will just take an additional 3 - 5 days as the process will no longer be automated in our system. Don't stress, but do try to use the label we supply.
7. I'm not from Australia but want to make an exchange and I only have the option of a refund. Why is that?
One day, we hope to offer exchanges to our international customers, however the cost to facilitate the exchange is too much for a small, growing business. Give us a few years for a seamless global experience :)
8. I purchased from the Newstead store, but can't make it to the store to return it. Can I do it online?
If you made your original purchase in our store, you can't return it via the Online Returns Portal at this point in time. If you are unable to make it into the store, you are welcome to send the return back to Blue Bungalow Returns, PO Box 2400, Ascot QLD 4007.
Still need help?
Contact our friendly Customer Service team
who can assist with any of your queries.
1300 880 635
Or hit the LIVE CHAT button in the bottom right of the website