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Information

  • Shipping
  • Same Day Delivery
  • click & collect
  • Returns & refunds
  • SIZING ACCURACY GUARANTEE
  • FAQ
FREE STANDARD DELIVERY orders over $100*
  • Free Standard Delivery for all orders over $100 - sent via Australia Post, fully tracked
  • $7.95 Standard Delivery for all orders under $100 - sent via Australia Post or a courier service
  • Order before 4pm AEST Monday – Friday and your order will be sent same day
  • Orders placed on weekends or QLD public holidays will be dispatched next business day
  • Once your parcel has been scanned once collected by our shipping partners, you will receive an email with a tracking number
  • Most standard parcels arrive within 4 business days. Less if you live close to our Newstead Warehouse or longer if you live in a regional area
  • Once a parcel leaves our warehouse, we are no longer liable for that parcel being lost or damaged in transit
  • Suggested shipping times act only as a guide and can vary depending on locations and circumstances
EXPRESS DELIVERY
NEW ZEALAND DELIVERY
INTERNATIONAL DELIVERY
Same Day Delivery Details
How Do I Place a Click & Collect Order?
Collecting Your Click & Collect Parcel
Return Policy
How To Make A Return
Exchanges
Download Return Form
Sizing Accuracy
I put the wrong information at checkout, what do I do?
How do I know if an item will fit me or not?
I have a gift voucher/online credit code/subscriber discount code, how do I use it?
Where is my order?
How long will it take to get my order?
My order has arrived, but it doesn't fit. How do I return them? Can I get a refund?
Can I return an online order to your store?
I have sent a return back, have you received it?
Can I return an item bought using AfterPay?
I received a faulty/incorrect item, what do I do?
How do pre orders work?
Do I need to have an account to purchase an order online