Information

• Free Express Delivery for all orders over $150 - sent via Australia Post, fully tracked
• $7.95 Express Delivery for all orders under $150
• Order before 4pm AEST Monday – Friday and your order will be sent same day
• Orders placed on public holidays will be dispatched next business day
• You will receive an email with a tracking number as soon as your parcel is packed in our warehouse. Please allow 12 - 24 hours for the tracking number to activate after it's first scanned by Australia Post
• Most parcels will arrive within 1 - 2 business days. Regional areas may take 3 - 4 business days.
• The Australia Post Network guarantees next day delivery to selected post codes. View postcodes in the next day network here .
• Once a parcel leaves our warehouse, we are no longer liable for that parcel being lost or damaged in transit
• Suggested shipping times act only as a guide and can vary depending on locations and circumstances

• FREE Express Post for all orders over $150 AUD
• $15 AUD Express Delivery for all orders below $150 AUD
• Orders placed before 6pm NZST will be packed and sent same day
• New Zealand deliveries must be signed for upon delivery. DHL are unable to deliver to PO Boxes or Locked Parcels so a physical address must be supplied.
• Orders in AU which are equivalent to NZ$225 may incur GST, duties or customs charges by NZ Customs. The charges must be paid by the recipient directly to NZ Customs or its authorized service provider before the parcel will be successfully delivered. Blue Bungalow is not responsible for paying or reimbursing the customer for any local customs charges
• New Zealand customers do not pay Australian GST. 10% of the product total will e deducted at checkout

• FREE Standard Delivery (DHL 4 - 6 business days) for all orders over $100 USD
• $14.95 AUD (around $9.95 USD) Standard Delivery (DHL 4 - 6 business days) for all orders below $100 USD
• $29.95 AUD (around $19.95 USD) Express Delivery (2 - 3 business days) sent via DHL Express Expedited
• Prices are displayed in USD and will fluctuate according to the conversion rate on a daily basis. For this reason, USD shipping prices will vary. We guarantee that you will receive FREE standard delivery if your order exceeds $100 USD
• Duties and taxes are payable at US customs if your order exceeds $780 USD. Keep your order under this threshold in order to avoid duties payable

• All international parcels are sent via DHL Express, fully tracked
• International customers do not pay Australian GST. 10% of the product total will be deducted at checkout
• USA/Canada $29.95 (2 - 3 business days)
• UK/Ireland $34.95 (2 - 3 business days)
• Asia $29.95 (2 - 4 business days)
• Rest of World $49.95 (3 - 5 business days)
• Unfortunately we cannot be responsible for lost, stolen or delayed in transit parcels
• International orders may be subject to import taxes or duties. Please contact your local customs office for further information
• Shipping estimates act as a guide only and can vary depending on locations and circumstances

• Same Day Delivery is available for delivery addresses within the Same Day Delivery network in Brisbane, Ipswich, the Gold Coast and the Sunshine Coast. Click HERE for postcodes included in the same day network.
• Orders must be placed before 9:30am AEST weekdays to receive by 6pm same day. Orders placed after 9:30am AEST will be delivered next business day.
• Same Day Delivery is not available for PO Box or Parcel Locker addresses
• All parcels sent with our Same Day Delivery Courier will be left at the delivery address in a safe spot if there is no one available to sign.
• Same Day Delivery is a flat rate of $9.95 for all suburbs in the same day delivery zone.
• Full tracking is available with updates of when the parcel will arrive provided via email or text message

Due to a decrease of domestic flights, our couriers are unable to provide same day delivery services to NSW until further notice. We apologise for any inconvenience and thank you for your patience and understanding.

• Same Day Delivery is available to over 250 postcodes in Sydney and surrounding suburbs.
• Same Day Delivery to NSW is a flat rate of $24.95 for all suburbs in the same day delivery zone. See included postcodes HERE.
• Orders must be placed by 9:00am AEST to receive your order between 6:00pm & 9:00pm same day.
• Your parcels leave from our Brisbane based distribution centre and are put on a priority flight.
• Same Day Delivery is not available for PO Box or Parcel Locker addresses
• Full tracking is available with updates of when the parcel will arrive provided via email or text message

Due to a decrease of domestic flights, our couriers are unable to provide same day delivery services to VIC until further notice. We apologise for any inconvenience and thank you for your patience and understanding.

• Same Day Delivery is available to over 150 postcodes in Melbourne and surrounding suburbs.
• Same Day Delivery to VIC is a flat rate of $24.95 for all suburbs in the same day delivery zone. See included postcodes HERE.
• Orders must be placed by 9:00am AEST to receive your order between 6:00pm & 9:00pm same day.
• Your parcels leave from our Brisbane based distribution centre and are put on a priority flight.
• Same Day Delivery is not available for PO Box or Parcel Locker addresses
• Full tracking is available with updates of when the parcel will arrive provided via email or text message

• Add your items to cart as usual and select Brisbane Store Pick Up as your shipping method at the checkout
• You order will be ready to collect from our Newstead Boutique 2 hours after placing your order. For orders placed at night or over the weekend, the parcel will be ready for collection on the next business day

• Your parcel will be available to collect from our Boutique, located at 5 Byres Street Newstead, 2 hours after your order has been confirmed. Orders placed at night or over the weekend will be available on the next business day
• A copy of your order confirmation (printed or digital) will need to be presented to collect your parcel
• We encourage you to try any items on in our boutique change rooms so if any exchanges need to be made, you can do them right there and then

• You may make a return for any reason within 30 days of purchase
• Returned items must be in its original condition/packaging, unworn and unwashed with tags intact
• We DO NOT accept returns on permanently marked down SALE items, earrings, swimwear missing its hygiene sticker or cosmetics, unless faulty
• Returned items that meet the return conditions will be eligible for either an ONLINE CREDIT or REFUND only. We are unable to exchange due to how quickly we sell through our products
• Refunds are issued using the original method of payment only. Any discount issued at the time of purchase will be reflected in the refund. Shipping costs are not refunded
• As a growing small business, we are unable to cover the cost of return postage for incorrect size or change of mind. We do cover the cost of return postage if a faulty or incorrect item has been sent to you. To arrange a pre paid return label, contact our customer care team via email with a photo of the faulty or incorrect item - help@bluebungalow.com.au

• Returns can be made by post or at our Newstead Boutique. The postal returns address is Blue Bungalow Returns, PO Box 2400, Ascot QLD 4007
• All returns must include a complete returns form. The returns form can be found on the opposite side of the invoice included in your parcel. You can also find a copy of the returns form here
• We recommend sending your return with a tracking number as we cannot be held liable for loss of your return parcel in transit

• Exchanges are no longer available as a return option
• We experienced too many instances of our customers missing out on the styles they wanted purchase through an exchange, while their return parcel made its way through the post to us
• To put an end to that disappointment, we decided to make refund and online credit the only two return options
• If you need to return something to us for a different size or style, jump straight on the website and purchase it and send the original back to us. As soon as we receive it, you will be refunded or credited and won't have to wait to get the right thing

• Click here to access the printable Returns Form

• Finding the right size when online shopping is tricky at the best of times, let alone when shopping on a site that stocks many different labels, all with different sizing standards (yep! that's us - but stick with us, we've done something about it)
• Size guides you're used to seeing are generic, or where they are specific, only the sample size has actually been measured. If you ask us, that's just not good enough
• For every style you find on our website, our team has laid each size our on our measuring table, whipped out the measuring tape, and jotted down the exact measurements of the bust, hip, waist, length et etc
• It takes a little longer to do it this way, but saves your time returning something that was never going to fit them in the first place
• Next time you're browsing the site, look out for the Fit table below the image to find the exact measurements. Compare them against your own measurements to know which size will fit you best. You might be a size 16 in one style, and a S/M in another
• Get out of the habit of buying a size up online when you shop at Blue Bungalow. We've done the hard work for you, all you need to do is trust the measurements!

If your order is still processing, you can give our Customer Care team a call on 1300 880 635 (Australia) and we can have any of your details changed before it is dispatched. If your order has already left our warehouse, and you have supplied the wrong address, we will need to wait for the parcel to be returned to sender before we can re-ship it to the correct address.

Please contact us as soon as possible to advise us of your correct address so we can have this updated. Please keep in mind it can take up to 10 business days (for domestic orders only) for your parcel to arrive back at our warehouse once it has been returned to sender.

Every garment on the Blue Bungalow website has been measured by our team to ensure you purchase the right size every time. Simply click on the item and scroll to the bottom and click the 'Fit' tab to see our recommended size guide and measure yourself accordingly.

At the checkout stage of your online order, enter the full code that you have received on the right-hand side of the page underneath your selected items. Click the apply button and you will see the discount applied to your total below.

Our goal at Blue Bungalow is to ship all orders within 24 hours of your purchase (excluding weekends and public holidays). In fact, if you place your order before 4pm AEST, your order will leave our warehouse that day. Once your parcel has been collected by Australia Post or DHL (international orders), you will receive a shipping confirmation and tracking number. You can also access this information via your online account.

Standard delivery usually takes between 3 and 7 business days. Express delivery can take 1 to 3 business days. Delivery to New Zealand takes 1 to 2 business days. For the rest of the world, delivery will take 2 to 3 business days. We pride ourselves on fast delivery worldwide.

We understand that some items are just not quite right. Our returns process is very quick and easy. Simply fill out the returns form on the back of your invoice, indicating if you would like a refund or an online store credit and include this with the garments you wish to return in a parcel.

Send the parcel to our PO Box (PO Box 2400, Ascot QLD 4007) within 30 days of your order and we will process the return for you. The return can take up to 5 days to process and you will receive a confirmation email when it has gone through. Depending on your financial institution the funds can take up to 1-5 business days to come through. See RETURNS for more information.

You are able to return any full priced items in store for a exchange, store credit or refund within 30 days of purchase date. Just make sure you bring your order confirmation email as proof of purchase. For details regarding returns, see our RETURNS policy.

Please allow 1-3 business days for our team to process a return once it is received by our warehouse. After your return has been processed you will be sent an email confirmation. We recommend using tracked postage for all returns to ensure you items arrive safe and sound with us.

Yes. The same returns policy applies for all orders regardless of their payment method. For more information, see returns.

Please contact our Customer Care team as soon as you receive your order via help@bluebungalow.com.au. Please include your order number, and any photos and relevant information regarding the issue so that we can fix this asap.

We often pre sell styles that are popular and have sold through quickly the first time. All items that are pre sold have an estimated delivery date contained in the product description. If you order a Pre Sale item as well as other in stock items, your whole order will be shipped when the pre sale style arrives. If you don't want to wait for the rest of your items, make sure you purchase these in a separate order.

No, you can process your order as a guest. When you arrive at the checkout page, simply check out as a guest and enter all your details manually before placing your order.