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Information

  • Shipping
  • Same Day Delivery
  • click & collect
  • Returns & refunds
  • SIZING ACCURACY GUARANTEE
  • FAQ
FREE STANDARD DELIVERY orders over $100*
  • Free Standard Delivery for all orders over $100 - sent via Australia Post, fully tracked
  • $7.95 Standard Delivery for all orders under $100 - sent via Australia Post or a courier service
  • Order before 4pm AEST Monday – Friday and your order will be sent same day
  • Orders placed on public holidays will be dispatched next business day
  • Once your parcel has been scanned once collected by our shipping partners, you will receive an email with a tracking number
  • Most standard parcels arrive within 4 business days. Less if you live close to our Newstead Warehouse or longer if you live in a regional area
  • Once a parcel leaves our warehouse, we are no longer liable for that parcel being lost or damaged in transit
  • Suggested shipping times act only as a guide and can vary depending on locations and circumstances
EXPRESS DELIVERY
NEW ZEALAND DELIVERY
INTERNATIONAL DELIVERY
QLD Same Day Delivery
  • Same Day Delivery is available for delivery addresses within the Same Day Delivery network in Brisbane, Ipswich, the Gold Coast and the Sunshine Coast. Click HERE for postcodes included in the same day network.
  • Orders must be placed before 9:30am AEST weekdays to receive by 6pm same day. Orders placed after 9:30am AEST will be delivered next business day.
  • Same Day Delivery is not available for PO Box or Parcel Locker addresses
  • All parcels sent with our Same Day Delivery Courier will be left at the delivery address in a safe spot if there is no one available to sign.
  • Same Day Delivery is a flat rate of $9.95 for all suburbs in the same day delivery zone.
  • Full tracking is available with updates of when the parcel will arrive provided via email or text message
NSW Same Day Delivery
VIC Same Day Delivery
How Do I Place a Click & Collect Order?
Collecting Your Click & Collect Parcel
Return Policy
How To Make A Return
Exchanges
Download Return Form
Sizing Accuracy
I put the wrong information at checkout, what do I do?
How do I know if an item will fit me or not?
I have a gift voucher/online credit code/subscriber discount code, how do I use it?
Where is my order?
How long will it take to get my order?
My order has arrived, but it doesn't fit. How do I return them? Can I get a refund?
Can I return an online order to your store?
I have sent a return back, have you received it?
Can I return an item bought using AfterPay?
I received a faulty/incorrect item, what do I do?
How do pre orders work?
Do I need to have an account to purchase an order online