Information

FREE EXPRESS DELIVERY orders over $150*

Free Express Delivery for all orders over $150 - sent via Australia Post, fully tracked
$7.95 Express Delivery for all orders under $150
Order before 4pm AEST Monday – Friday and your order will be sent same day
Orders placed on public holidays will be dispatched next business day
You will receive an email with a tracking number as soon as your parcel is packed in our warehouse. Please allow 12 - 24 hours for the tracking number to activate after it's first scanned by Australia Post
Most parcels will arrive within 1 - 2 business days. Regional areas may take 3 - 4 business days.
The Australia Post Network guarantees next day delivery to selected post codes. View postcodes in the next day network here .
Once a parcel leaves our warehouse, we are no longer liable for that parcel being lost or damaged in transit
Suggested shipping times act only as a guide and can vary depending on locations and circumstances

NEW ZEALAND DELIVERY

FREE Express Post for all orders over $150 AUD
$15 AUD Express Delivery for all orders below $150 AUD
Orders placed before 6pm NZST will be packed and sent same day
New Zealand deliveries must be signed for upon delivery. DHL are unable to deliver to PO Boxes or Locked Parcels so a physical address must be supplied.
Orders in AU which are equivalent to NZ$225 may incur GST, duties or customs charges by NZ Customs. The charges must be paid by the recipient directly to NZ Customs or its authorized service provider before the parcel will be successfully delivered. Blue Bungalow is not responsible for paying or reimbursing the customer for any local customs charges
New Zealand customers do not pay Australian GST. 10% of the product total will e deducted at checkout

UNITED STATES Delivery

FREE Standard Delivery (DHL 4 - 6 business days) for all orders over $100 USD
$14.95 AUD (around $9.95 USD) Standard Delivery (DHL 4 - 6 business days) for all orders below $100 USD
$29.95 AUD (around $19.95 USD) Express Delivery (2 - 3 business days) sent via DHL Express Expedited
Prices are displayed in USD and will fluctuate according to the conversion rate on a daily basis. For this reason, USD shipping prices will vary. We guarantee that you will receive FREE standard delivery if your order exceeds $100 USD
Duties and taxes are payable at US customs if your order exceeds $780 USD. Keep your order under this threshold in order to avoid duties payable

INTERNATIONAL DELIVERY

All international parcels are sent via DHL Express, fully tracked
International customers do not pay Australian GST. 10% of the product total will be deducted at checkout
USA/Canada $29.95 (2 - 3 business days)
UK/Ireland $34.95 (2 - 3 business days)
Asia $29.95 (2 - 4 business days)
Rest of World $49.95 (3 - 5 business days)
Unfortunately we cannot be responsible for lost, stolen or delayed in transit parcels
International orders may be subject to import taxes or duties. Please contact your local customs office for further information
Shipping estimates act as a guide only and can vary depending on locations and circumstances

QLD Same Day Delivery

Same Day Delivery is available for delivery addresses within the Same Day Delivery network in Brisbane, Ipswich, the Gold Coast and the Sunshine Coast. Click HERE for postcodes included in the same day network.
Orders must be placed before 9:30am AEST weekdays to receive by 6pm same day. Orders placed after 9:30am AEST will be delivered next business day.
Same Day Delivery is not available for PO Box or Parcel Locker addresses
All parcels sent with our Same Day Delivery Courier will be left at the delivery address in a safe spot if there is no one available to sign.
Same Day Delivery is a flat rate of $9.95 for all suburbs in the same day delivery zone.
Full tracking is available with updates of when the parcel will arrive provided via email or text message

NSW Same Day Delivery

Same Day Delivery is available to over 250 postcodes in Sydney and surrounding suburbs.
Same Day Delivery to NSW is a flat rate of $24.95 for all suburbs in the same day delivery zone. See included postcodes HERE.
Orders must be placed by 9:00am AEST to receive your order between 6:00pm & 9:00pm same day.
Your parcels leave from our Brisbane based distribution centre and are put on a priority flight.
Same Day Delivery is not available for PO Box or Parcel Locker addresses
Full tracking is available with updates of when the parcel will arrive provided via email or text message

VIC Same Day Delivery

Same Day Delivery is available to over 150 postcodes in Melbourne and surrounding suburbs.
Same Day Delivery to VIC is a flat rate of $24.95 for all suburbs in the same day delivery zone. See included postcodes HERE.
Orders must be placed by 9:00am AEST to receive your order between 6:00pm & 9:00pm same day.
Your parcels leave from our Brisbane based distribution centre and are put on a priority flight.
Same Day Delivery is not available for PO Box or Parcel Locker addresses
Full tracking is available with updates of when the parcel will arrive provided via email or text message

How Do I Place a Click & Collect Order?

Collecting Your Click & Collect Parcel

Return Policy

How To Make A Return

Exchanges

Download Return Form

Sizing Accuracy

I put the wrong information at checkout, what do I do?

How do I know if an item will fit me or not?

I have a gift voucher/online credit code/subscriber discount code, how do I use it?

Where is my order?

How long will it take to get my order?

My order has arrived, but it doesn't fit. How do I return them? Can I get a refund?

Can I return an online order to your store?

I have sent a return back, have you received it?

Can I return an item bought using AfterPay?

I received a faulty/incorrect item, what do I do?

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Do I need to have an account to purchase an order online

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