FREE SHIPPING OVER $100

NEED HELP? CALL US AT 1300 880 635

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    FREE STANDARD DELIVERY for all orders over $100*  *(standard delivery, AUS only)

    • Standard freight for all Australian orders under $100 will be charged $7.95 and will be delivered by one of our courier services or Australia Post.
    • Standard delivery usually takes approximately 3-7 business days, but can take longer for rural areas - Please check Australia Post for delivery times HERE
    • We can deliver to PO Boxes within Australia.
    • Once your parcel has been dispatched you will receive your tracking information via email. In some cases you may need to wait a day for tracking to become available.
    • All orders received before 12pm AEST (QLD time) will be dispatched the same day.
    • For metropolitan areas your parcel can be expected within 2-3 business days, however can take longer during busy periods.
    • We are not responsible for lost or stolen packages or packages delayed in transit. 
    • Suggested shipping times act only as a guide and can vary depending on locations and circumstances.

     

    EXPRESS DELIVERY

    • We have an Express option available for a flat rate of $15 - Please tick the box when finalising your order.
    • Express deliveries are sent using the Australia Post Express Network
    • The Australia Post Express Network guarantees next business day delivery for selected post codes. To find included post codes please click HERE
    • For those outside of the Express Network, deliveries will be delivieried as fast as is possible through Australia Post's existing transport links. To find an accurate delivery estimate please click HERE
    • Once your parcel has been dispatched you will receive your tracking information via email. In some cases you may need to wait a day for tracking to become available.
    • We can deliver to PO Boxes in Australia.
    • We are not responsible for lost or stolen packages or packages delayed in transit.
    • Suggested shipping times act only as a guide and can vary depending on locations and circumstances.


    AUTHORITY TO LEAVE

    • We offer the option for your parcel to be left at your door regardless of whether you are at home or not.
    • If you would like your parcel to be left without a signature please select “Yes” when asked the question of “Authority to Leave” at the checkout.
    • If you do select this option your parcel will be left in a safe place, under cover, or out of the weather.
    • Please note that if you tick "Yes" to Authority to Leave we can not take any responsibility for lost or stolen parcels, so you do so at your own risk.

    INTERNATIONAL SHIPPING

    • We ship all international orders using DHL's Express Service.
    • New Zealand customers can expect their parcel within 2-3 business days.
    • Asia, USA, UK & European customers should expect their parcel within 3-7 business days.
    • DHL are unable to deliver to PO Boxes
    • DHL require a signature upon delivery so please choose an address where this is possible.
    • Shipping times may vary and are dependent on your location.
    • We are not responsible for lost or stolen packages or packages delayed in transit.
    • Suggested shipping times act only as a guide and can vary depending on locations and circumstances.

    CUSTOMS DECLARATION

    International customers may be required to pay sales tax, duty or customs charges. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charges. The taxes and customs charges are dependent of the country and state of the shipping address, we do not take any responsibility for these charges.

    OUT OF STOCK ITEMS

    • There can be rare occassions where another customer purchases the same item as you at the same time, either online or in store.
    • In the event that this occurs we will notifiy you within 1-2 working days, adivising you if we can get another in for you.
    • If we are unable to get another in we will give you the choice of a refund, credit note or exchange.


    NEED HELP?

    If you experience any difficulties in regards to shipping or delivery, please contact us at help@bluebungalow.com.au or call 1300 880 635 - We’re always happy to help! 

    Call us on 1300 880 635
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