Support & FAQ's
We're Here to Help
Exceptional customer service is at the heart of everything we do. Whether you need sizing advice, styling tips, or just want to chat, give us a call to speak with a real person, or reach out via live chat or email anytime.
Call us: 1300 880 635
Email: help@bluebungalow.com.au
Or hit the LIVE CHAT button in the bottom left of the website.
Famously Fast Shipping & Delivery
| Express | Same Day | |
|---|---|---|
| Price | $9.95 or FREE over $150 | $14.95 |
| Delivery Time | 1-3 business days Regional please allow 3-4 business days |
Orders must be placed by 10:00am AEST weekdays to receive by 6pm same day. |
Orders placed before 3pm AEST Monday – Friday will be sent same day.
Orders placed on weekends or Australian public holidays will be dispatched the next business day.
Once a parcel leaves our warehouse, we are no longer liable for that parcel being lost or damaged in transit. Suggested shipping times act only as a guide and can vary depending on locations and circumstances.
| Standard | Express | |
|---|---|---|
| Courier | SEEKO | DHL |
| Price | $12.95 or FREE over $150 NZD | $34.95 |
| Delivery Time | 3-7 business days | 1-3 business days |
Orders placed before 5pm NZST Monday – Friday will be sent same day.
All online orders from our NZ website are dispatched from our Australian warehouse. We hope to have a NZ-based warehouse in the future.
Orders placed on weekends or Australian public holidays will be dispatched the next business day.
New Zealand deliveries must be signed for upon delivery. DHL are unable to deliver to PO Boxes or Locked Parcels so a physical address must be supplied.
Orders in AU which are equivalent to NZ$1,000 or more will incur duties or customs charges by NZ Customs. The charges must be paid by the recipient directly to NZ Customs or its authorized service provider before the parcel will be successfully delivered. Blue Bungalow is not responsible for paying or reimbursing the customer for any local customs charges.New Zealand - via our www.bluebungalow.co.nz site only
USA - via our www.bluebungalow.com site only
Singapore - Standard $14.95 (5 - 10 business days), Express $29.95 (2 - 4 business days)
Unfortunately, we cannot be responsible for lost, stolen, or delayed in transit parcels.
International orders may be subject to import taxes or duties. Please contact your local customs office for further information.
Shipping estimates act as a guide only and can vary depending on locations and circumstances
New Zealand: Refer to www.bluebungalow.co.nz for the latest delivery estimates
USA: Refer to www.bluebungalow.com for the latest delivery estimates
In fact, if you place your order before 3pm AEST from Monday to Friday, your order will leave our warehouse that day.
Once your parcel has been collected by Australia Post or DHL (international orders), you will receive a shipping confirmation and tracking number. You can also access this information via your online account.
Easy Returns & Exchanges
Shopping online should be as trouble free as shopping in store. For that reason we keep things super simple:
Returns Period
You have 30 days from when you receive your order to lodge your return. Exceptions are made in cases were the item is deemed faulty.
Items Ineligible for Returns
- FINAL SALE styles. These will have a final sale message on collection pages, product pages, checkout, and on your order confirmation email.
- Earrings
- Swimwear missing its hygiene sticker
- Beauty, tanning, and cosmetic products
- Underwear
- Free gifts with purchase
Return Item Condition Guidelines
Items must be returned in their original condition. This means items must be unworn and unwashed with tags intact. We reserve the right to refuse your return if it arrives in a condition that does not meet our returns policy.
Faulty Products
If you think your product may be faulty, please contact us directly. We will assess the issue and, where a fault is identified, provide a prepaid return label.
Incorrect Products
In rare circumstances, you may receive an incorrect product. If this occurs, please contact us directly. We will investigate and provide a prepaid returns label.
Standard Refunds
Standard refunds will be returned to the original payment method. If an order is paid using store credit, refunds are returned to the store credit first, with any remaining balance refunded to the secondary payment method.
Store Credits
Store credits cannot be cancelled or refunded once issued. Store credits cannot be applied after the order has been placed. If an order is paid using store credit, refunds are returned to the store credit first, with any remaining balance refunded to the secondary payment method.
Exchanges
We only offer exchanges for a change in size. If you would like to exchange for another colour or a different style, please opt for a store credit and make a new order using the credit.
Seven Day Lodgement Period
To keep your return active, please lodge it at the post office within seven days of starting the return in the portal. Returns not lodged within this timeframe will be cancelled.
Return Shipping Costs
If you opt for an exchange or store credit, we will cover the cost of the return shipping. If you choose a refund, we will deduct $9.95 from the refund amount to cover the label.
Original Shipping Costs
Original shipping fees are not refundable unless the entire order is deemed faulty or incorrect. If you believe your shipping costs should be refunded, please contact our team directly so we can review your order.
Sale & Promotional Conditions
- Items from our 40% off last sizes collections are eligible for returns.
- Items from our FINAL SALE collection are not eligible for returns. These items are clearly marked on product pages, collection pages, at checkout, and on your order confirmation email.
- Other promotions will clearly mark if the items are eligible for returns
Accidental Returns
We are not responsible for any items returned to us by mistake. If a non–Blue Bungalow item is found in your return parcel, we will contact you and can arrange to send it back, with the return shipping cost covered by you.
Fair Use
We understand that not every item will work out, and we’re always happy to help with genuine returns. However, if we identify unusual, excessive, or potentially fraudulent returns activity, we reserve the right to refuse a refund and suspend or close your account. This may include repeated claims for missing items, returning items that appear worn or used, or return behaviour that falls outside normal personal use.
Damaged or Worn Returns
If an item is returned in a condition that is not considered resellable, and the issue is not due to a fault that was present when you received it, we reserve the right to decline a refund, exchange, or store credit.
1. Enter your order number. You can find this by logging into your account or checking your order confirmation email - it will look something like AU123456
2. Pick which return option suits you best from the three below: exchange, store credit, or refund
3. Follow the steps in the online portal to submit your return and generate your shipping label
4. Place the items and your returns card in the parcel and affix the return shipping label
Please check to ensure the details entered are correct.
Your order number will begin with AU followed by some randomised numbers - make sure there are no spaces or extra digits
Your email address needs to match the email used for your original order.
Once your return has been submitted, you will receive an email from Refundid. The returns label will be attached at the bottom of the email.
We recommend asking the team at you local Australia Post to help print your returns label.
Download a copy of the returns label generated by our returns portal to your phone, iPad or laptop.
Show the downloaded label or email containing the label to the staff at the post office.
They will scan the label, print it out and post it for you!
By getting the team at Australia Post to help print your label, you are ensuring it is easy for their staff to scan your parcel along its journey back to us.
Please lodge your first order for return via the returns portal. Once lodged, start the second return and select combine shipping labels. This will link both orders to the return label.
Same Day Click & Collect
Click & Collect is a free service that lets you place your order online and collect it from our Brisbane retail store the same day. Your order will be ready for collection within 30 minutes of receiving your order confirmation email.
Add your items to cart as usual and select "Pick Up" as your shipping method at checkout.
Your order will be ready to collect from our Eagle Farm Boutique 30 minutes after placing your order. Orders placed overnight or over the weekend will be available for collection on the next business day.
Your order will be ready for collection at our Boutique, located at 860 Kingsford Smith Drive, Eagle Farm. Orders placed after hours or over the weekend will be available on the next business day.
Please bring a copy of your order confirmation (printed or digital) when collecting your parcel.
We encourage you to try on your purchases in our boutique change rooms - so if you’d like to make an exchange, it can be done on the spot.
Unfortunately, payment must be completed online at the time of placing your order. We’re unable to accept payments in-store for Click & Collect orders. As many styles sell out quickly, items cannot be held without an online purchase. Purchasing online is the only way to secure your item.
Pickup will be available for 10 days from the initial collection date, after which you will be contacted to arrange for delivery by post.
Please contact the store on 1300 880 635 or email help@bluebungalow.com.au if you are unable to collect your order for any reason.
As with all online purchases, you can return your order either in-store or by post. Please read our Returns & Refund Policy for more information.
Blue Bungalow Sizing Made Simple
At Blue Bungalow, every size of every style has been measured individually at the bust, hip, waist etc. by our team. These are exact measurements, not estimates, so you know exactly what you're buying. It takes a little longer to do it this way, but saves you time returning something that was never going to fit in the first place.
And look out for the "Best Fits" column in the Size Guide - we'll indicate if you should size up, down or go with your regular size based on our measurements and the fit testing that is done everyday here at Blue Bungalow HQ.
We've done the hard work for you; all you need to do is trust the measurements!
Order Online with Confidence
Log in to your account or check your order confirmation email - it will look something like this: AU123456.
No, you can process your order as a guest. When you arrive at the checkout page, simply check out as a guest and enter all your details manually before placing your order.
Quick, give our Customer Care team a call on 1300 880 635 (Australia) and we can try and change your details before it is dispatched. If your order has already left our warehouse, and you have supplied the wrong address, we will need to wait for the parcel to be returned to us before we can re-ship it to the correct address.
At the checkout stage of your online order, enter the full code that you have received on the right-hand side of the page in the "Discount code or gift card" box.
Click the apply button and you will see the discount applied to your order total.
STILL NEED HELP?
Contact our friendly Customer Service team who can assist with any of your queries.
1300 880 635
help@bluebungalow.com.au
Or hit the LIVE CHAT button in the bottom left of the website.
