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    Returns and Refunds


    We understand that sometimes things don't look, or fit, how you expected them to. For this reason, we've made returning online orders as simple as can be! 

    To return an item - just fill out the return request form included with your order. If you need another form you can download it below or contact us by phone/email. We do not cover the postage cost of returns.

    Call: 1300 880 635





    • Returned items must be in their original condition/packaging, unworn and unwashed with all tags intact. 

    • Must be returned within 30 days of purchase. Faulty items or those that do not match their online description can be returned outside this period.

    • Returned items (provided they meet all conditions for return) will be eligible for either an ONLINE CREDIT or REFUND only. We do not exchange. 

    • EXCEPTIONS TO RETURNS POLICY: We DO NOT accept returns on sale items, earrings or swimwear missing its hygiene stickers, unless faulty.  

    • Refunds are issued using the original method of payment. Any discount will be carried over. Shipping costs are not refunded.

    • Once returned parcels arrive at our Head Office, they will be processed between 1 - 3 days.

    • Returns can be made either in store or via post to Blue Bungalow Returns, PO BOX 2400, Ascot QLD 4007. 

    • Any returns that fail to meet the appropriate critea outlined here may be returned to the customer.  

    • We do not cover the cost of return postage, unless faulty. In the case of a faulty item, call our customer care team to arrange a pre paid postage label on 1300 880 635

    • We recommend sending your returns via registered post as we cannot be held responsible for loss or damage during transit. 


    Call us on 1300 880 635
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