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    WE UNDERSTAND THAT SOMETIMES THINGS DON'T LOOK, OR FIT, HOW YOU EXPECTED THEM TO!

     

    IF THIS IS THE CASE WHEN YOUR PARCEL ARRIVES, WE'RE HERE TO HELP!

    To return an item - just fill out the return request form included with your order. If you need another form you can download it below or contact us by phone/email. We do not cover the postage cost of returns.

    Call:1300 880 635

    Email: help@bluebungalow.com.au

     

    DOWNLOAD RETURN ORDER FORM


    RETURN POLICY

     

    ALL ITEMS BEING RETURNED OR EXCHANGED MUST REMAIN IN ORIGINAL CONDITION AND HAVE NOT BEEN USED, WORN, ALTERED OR WASHED. PRODUCTS MUST RETAIN ORIGINAL TAGS AND PACKAGING, FOR HEALTH AND SAFETY REASONS THERE ARE NO RETURNS FOR SALE ITEMS, EARRINGS OR SWIMWEAR THAT IS MISSING ITS HYGEINE TAGS.

    You can easily return any item (excluding items mentioned above) to Blue Bungalow either in-store or via post within 30 days for a refund, credit note or exchange. The cost of return postage is the responsibility of the customer unless the items are declared faulty. We do not accept returns after 30 days unless the items are faulty, do not match their description or do not perform their intended function.

    We recommend trying on swimwear over underwear for hygeine purposes and may refuse returns where the protection appears to have been compromised. If items have been washed incorrectly, they cannot be deemed faulty and will be rejected.

    If you are choosing to exchange an item for a different size, style or colour then the return postage is your responsibility. However we will cover postage costs for the replacement items for your exchange. We recommend sending your returns via registered post as we cannot be held responsible for loss or damage during transit.

    Refunds are issued using the original method of payment for the cost of the items and will not include freight costs. Any returns that fail to meet the appropriate criteria for refund or exchange will not be accepted and may be returned to the customer. Returns may take up to seven business days to process.
     

    Call us on 1300 880 635
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