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    Click & Collect

    What is Click & Collect?

    Click & Collect is a free service that lets you place your order online as normal and then collect from our Newstead, Brisbane store!

    How do I place a Click & Collect Order?

    Step 1: Find the styles you love and add them to your cart.

    Step 2: Head to the Shopping Cart once you’re ready to complete the order and apply any relevant coupon codes or Gift Card codes in the space provided.

    Step 3: Proceed to Checkout and select Click & Collect under the shipping options.

    Step 4: Enter the rest of your details as required, complete payment and wait for your confirmation email.

    Step 5: Once your order is ready for collection from our Newstead store, you will receive a ‘Ready for Pickup’ email!

    When will my order be ready for pickup?

    Once you have confirmation that your Click & Collect order has been received, your order will be ready for pickup based on the time frames below.

    Click and Collect Orders Received before

    Will be available for Pick up from

    9am AEST [business days only]

    12pm AEST the same business day

    12pm AEST [business days only]

    3pm AEST the same business day

    Where do I collect from?  


    Brisbane store – 5 Byres St, Newstead, QLD. Head to the front counter and the ladies will have your order ready to go!

    Parking is available directly in front of the store, simply look for the parks in the blue lines.

    Please check our Brisbane Store page for more information about public holiday closures and changes to trading hours over the Christmas/New Year season.

    Trading hours

    Monday

    9am-5pm

    Tuesday

    9am-5pm

    Wednesday

    9am-5pm

    Thursday

    9am-5pm

    Friday

    9am-5pm

    Saturday

    10am-2pm

    Sunday

    CLOSED

    What do I need to bring with me to collect it?

    All you need to bring along is a copy of the confirmation email (printed or on a phone). Don’t panic if you can’t personally make it in to pick up the order – you can send the email confirmation to someone else who can collect it on your behalf!

    Can I pay when I arrive to collect my order?

    Unfortunately, we cannot take cash or any other payment for Click & Collect orders in-store. We sell out so quickly in most styles that the only way to guarantee it will be held for you is to purchase it! Afterpay will be available as a payment method for Click & Collect but must be processed through our website as normal.

    Are there any limits on what I can order?

    No, there is no minimum or maximum order value required for Click & Collect orders!

    Is Click & Collect available anywhere else?

    At this time, our Brisbane store is the only location that orders can be collected from. Please read our Shipping policy for more information about delivery to your area.

    What happens if I can’t make it to pick up my order?

    Pickup will be available for 10 days from the initial collection date, after which you will be contacted to arrange for delivery by post. Please contact the store on 1300 880 635 or email help@bluebungalow.com.au if you are unable to collect your order for any reason.

    Can I return my Click & Collect order?

    As with all online purchases, you can return your order either in-store or by post. Please read our Returns & Exchanges policy for more information about returns by post.

    If you have any other questions about Click & Collect or the order process, please call us on 1300 880 635 or email help@bluebungalow.com.au!

    Call us on 1300 880 635
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